Shipping policy

Last updated: September 12, 2026

Please read this before you order. Most Drapelle garment steamers are fulfilled by partner warehouses and are not sitting in our own local stock.

Processing time
After payment, we send the order to the supplier. Supplier processing is usually 1–7 business days. Holiday periods (Black Friday, Chinese New Year, Singles’ Day, Christmas) can add time.

Shipping options

  • Standard shipping: free
  • Express shipping: $8.99

Estimated delivery after dispatch

  • Standard (free): often 10–30 business days, sometimes up to 45 calendar days
  • Express ($8.99): often 7–20 business days

These are estimates, not guaranteed dates. A product page may show a window for that specific steamer. If the page and this policy conflict, the product page controls unless we email you a correction.

Tracking
When the supplier gives us a tracking number, we email it to the address used at checkout. Early updates can sit on “label created” for several days. That is normal for overseas parcels. If there is no usable scan for 20 days after the ship date, email cardenascohutta@gmail.com with your order number.

Where we ship
We currently ship to the United States. [Add other countries here if you ship there.] We may refuse an address the carrier cannot deliver to, including some P.O. boxes.

Wrong or incomplete address
You are responsible for a complete address, including apartment number, phone number, and ZIP code. If a parcel is returned or marked undeliverable because of an address error, we may charge a reship fee or be unable to recover the item.

Lost, delayed, or damaged parcels

  • Delayed: wait until the estimated window plus 7 days, then contact us
  • Lost: if tracking stops or the carrier confirms loss, we replace or refund after we verify with the supplier
  • Damaged or empty box: photograph the outer packaging, label, and contents before you throw anything away, and email us within 7 days of delivery

Customs
Parcels that originate outside the US may be inspected. Duties or carrier fees can apply. We do not control customs.

Contact
cardenascohutta@gmail.com
509-581-8751