Refund policy

Last updated: September 12, 2026

Window
You have 30 days from delivery to request a return. Approved refunds are issued within 30 days of our approval (or within 30 days of us receiving the returned item when a return is required).

How to start
Email cardenascohutta@gmail.com. Include your order number, the email used at checkout, the reason, and photos or a short video if the steamer arrived damaged, defective, incorrect, or incomplete.

Do not mail anything back until we send a return address. A package sent to the wrong place may be lost.

Change of mind (unused item)
Request within 30 days of delivery. The steamer must be unused, with no water run through it, in original packaging, with all parts and accessories.

Because many units ship from overseas, return postage can cost more than the product. For change-of-mind returns:

  • You pay return shipping unless we say otherwise in writing
  • We may offer a refund without a physical return on some orders. We will tell you which option applies before you ship
  • Free original outbound shipping is not refunded on change-of-mind returns unless we agree in writing

Damaged, defective, wrong, or missing items
Contact us within 7 days of delivery. Send photos. We will replace or refund. If we ask you to send the unit back, we cover reasonable return shipping for a verified defect or shipping error. On many orders we refund or replace without requiring a return.

Not received
If the estimated delivery window plus 7 days has passed and tracking does not show delivery, email us. Check with neighbors and your local post office first. We will reship or refund after we verify with the supplier.

Non-returnable
Unless the unit is defective or the law requires otherwise, we do not accept returns of steamers that have been used with water, items missing parts, or items damaged by misuse.

Refund method
Refunds go back to the original payment method. After approval (and after we receive the item, if we required a return), allow several business days for your bank or payment app to show the credit. The refund is completed within 30 days of approval.

Contact us before filing a chargeback. Chargebacks opened first delay the case.

Contact
cardenascohutta@gmail.com
509-581-8751